Privacy Policy

At CODEALPHA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, make a purchase, create an account, contact us or otherwise interact with CODEALPHA.


Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, contact us or subscribe to our communications.

This may include:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase details

  • Account information

  • Communications and enquiries you send to us

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser and device information, pages visited and how you interact with our website.

How We Use Your Information

We use your personal information to operate our website and provide our products and services.

This may include:

  • Processing and fulfilling your orders

  • Arranging shipping and delivery

  • Processing payments, exchanges and refunds

  • Managing your customer account

  • Responding to enquiries and providing customer support

  • Sending order confirmations and shipping updates

  • Improving our website, products and customer experience

  • Maintaining website security and preventing fraud

  • Sending marketing communications where you have chosen to receive them

  • Meeting our legal and regulatory obligations

Cookies & Analytics

Our website uses cookies and similar technologies to help the website operate securely and correctly.

Necessary and required cookies are used to support essential website functions. We may also use analytics and performance cookies to understand website traffic and activity, depending on your cookie preferences.

Our website analytics may collect information such as:

  • Browser, network and device information

  • IP address

  • Pages visited

  • Clicks and internal links

  • Searches and scrolling activity

  • Referring websites or pages

  • Timestamps

We provide this information to Squarespace, our website hosting and analytics provider, to help us understand site traffic, activity and performance.

You can manage cookies through your browser settings and, where available, through our website cookie settings. Disabling certain cookies may affect how some parts of the website function.


How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers where necessary to operate our website, process orders and provide our services.

These may include:

  • Squarespace, our website and e-commerce platform provider

  • Payment processors

  • Courier and shipping providers

  • Analytics and technology providers

  • Marketing and communication service providers

  • Professional advisers or other service providers

  • Government authorities or other parties where required by law

For example, when you place an order, information such as your name, contact details and delivery address may be shared with our courier provider so your order can be delivered.

Third-party service providers may process your information in accordance with their own privacy policies.

Marketing & Email Communications

We may send you emails relating to your orders or account activity, such as order confirmations, shipping updates and other important service-related information.

If you choose to receive marketing communications from CODEALPHA, we may also send you product updates, promotions, special offers and other CODEALPHA news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing communications will not prevent you from receiving essential communications relating to your orders, transactions or account.


How We Protect & Retain Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law. This may include maintaining records for orders, customer service, accounting and other legal or business requirements.

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

While we take reasonable precautions to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Privacy Rights

You may request access to the personal information we hold about you and ask us to correct information that you believe is inaccurate or incomplete.

We may need to verify your identity before completing your request.

If you would like to access or correct your personal information, or have any questions or concerns about how your information is handled, please contact us at info@codealpha.co.nz.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

Any updates will be published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions about this Privacy Policy or how CODEALPHA handles your personal information, please contact us:

Website: www.codealpha.co.nz
Email: info@codealpha.co.nz

Last updated: October 2026